Hello {% if ticket.requester.first_name == null %}there{% else %}{{ticket.requester.first_name}}{% endif %},

Your request has been marked as completed, should you require further assistance, simply reply here and your ticket will be re-opened automatically.

We would love to know more about your experience with our support team. To leave your feedback, please answer the question below.

How was your experience with {{ticket.assignee.name}}?

Good, I'm satisfied
Bad, I'm unsatisfied

Here's a reminder of what your ticket was about:

{{ticket.comments_formatted}}